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What are the airline taxes and surcharges I have to pay?
After the events of Sept 11 several things happened. Firstly the airlines insurance costs increased. This resulted in them introducing a surcharge to cover their extra costs. Then governments and airports introduced increased security screening. Eventually this was mostly funded my the governments but is now passed on to us the travelers.
Then oil prices show through the roof so airlines introduced a 'fuel surcharge'.

The reason all of these additions are added onto your airfare separately is because the airlines claim they are temporary (in the case of the fuel surcharges) and/or not part of the true cost of the flight you are buying (i.e. they have been imposed by governments in the case of security screening).

Unfortunately as your personal travel agents we can only quote these surcharges at any given moment as most are in US dollars and hence subject to fluctuations in currency changes. Some like the fuel surcharges also fluctuate.

We make every endeavour to quote the airline taxes and surcharges accurately however an accurate price can only be reached as a ticket is issued. We apologise if a slight miscalculation is made requiring us to collect an additional amount from you.

I have bought my ticket, do I still have any departure taxes to pay?
Your ticket includes any airline fees and departure taxes from countries that require us to include them in your ticket. However you may still have a departure tax to pay from certain airports, so please check with your consultant. Departure Tax from Auckland International Airport is included in your ticket price, however departure tax is still payabale at all other International Airports.

What happens if I lose my ticket?
A lost ticket does cause a few headaches, so do take care with all of your travel documents. If you do lose your ticket or any vouchers, contact the consultant who made your bookings. Re-issue fees will apply.

I can't travel now, my insurance covers cancellation doesn't it?
Travel insurance does cover cancellation, but only for unforseen circumstances. This may include a death or injury to someone in the immediate family and such events as health problems or major work issues. Insurance does not mean you can cancel just because you have changed your mind or cannot afford to travel. If you do have an emergency which means you cannot travel, contact the local number on your insurance policy as soon as possible.

I don't need insurance for Australia do I?
A common misconception, in the past New Zealand had agreements with Australia and England to offer some medical assistance to visitors, however this is now very limited. Just one example is that Ambulances are not covered in the health agreement between our countries and in Australia a ride in an ambulance will cost you between A$450 and A$950!  So for the small price of insurance you would be wise to include it in your travel package.
Click here to read more about how important insurance is

What am I allowed to take on the plane with me?
Our experts will advise you in your documentation what your luggage allowance is, but new rules do mean you have to be careful what you actually take on board the plane. We can supply you with information before you fly or you can read more here